Return & Refund Policy

At Shop4Phone, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy. Please review our return guidelines below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Time Frame: Return requests must be made within 14 days from the date of delivery.

  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, wear, or damage will not be accepted for a return.

  • Proof of Purchase: A valid proof of purchase (order number or receipt) is required to process the return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Customized or personalized items (e.g., custom phone covers or engraved accessories)

  • Opened or used items (unless defective)

  • Gift cards

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at support@shop4phone.store with your order number and the reason for the return.

  2. Return Authorization: Once we approve your return, we will provide you with return instructions and a return authorization number.

  3. Package the Item: Carefully package the item in its original packaging (if available), along with the receipt or proof of purchase, and the return authorization number.

  4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to the original payment method. Please note that shipping fees are non-refundable.

  • Exchanges: If you'd like to exchange your item for a different product, please contact our customer service team to discuss availability and any price differences. The exchange will be processed once we receive the returned item.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at support@shop4phone.store. We will provide you with instructions on how to return the item and receive a replacement or a full refund, including covering the return shipping costs for defective items.

6. Late or Missing Refunds

If you haven’t received your refund after the return has been approved:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at support@shop4phone.store.

7. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us:

Shop4Phone
Email: support@shop4phone.store