Shipping Policy

At Shop4Phone, we aim to provide a seamless shopping experience by offering fast and reliable shipping to our customers. Below is a breakdown of our shipping process, delivery times, and policies.

1. Shipping Locations

We currently ship to various locations worldwide, including domestic and international destinations. Whether you’re located in Australia or abroad, we’ve got you covered.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days from the time they are placed. Processing times may vary depending on product availability, order volume, and holidays.

  • Business Days: Our business days are Monday to Friday, excluding public holidays in Australia.

3. Shipping Methods and Rates

We offer different shipping methods to cater to your needs, with the exact costs depending on your location, the shipping method selected, and the weight of the products. You will be able to see the available shipping options and their associated costs during checkout.

  • Standard Shipping (Australia): 7-14 business days

  • Express Shipping (Australia): 5-7 business days

  • International Shipping: Delivery times vary by destination and carrier. Typically 10-14 business days, depending on your location.

Shipping rates are calculated based on the delivery address and the weight of your order. You’ll see the exact shipping fees during checkout before completing your order.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment’s progress and estimated delivery date.

5. International Shipping

We are proud to offer international shipping. Please note that shipping times may vary depending on your location. Customers are responsible for any customs fees, taxes, or import duties applicable in their respective countries.

  • Customs Fees & Duties: International shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer. We recommend contacting your local customs office for more information.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather, holidays, or issues with the carrier. If there are any significant delays, we will notify you as soon as possible.

7. Incorrect Address or Failed Delivery

It is the customer’s responsibility to ensure the correct shipping address is provided during checkout. If your order is returned to us due to an incorrect or incomplete address, we will contact you for a reshipment; however, additional shipping charges may apply.

If a delivery attempt fails due to issues such as an incorrect address or failure to collect a package, you will be responsible for arranging re-delivery or picking up the package from the carrier’s location.

8. Order Changes or Cancellations

Once your order is placed and payment is processed, it is typically entered into our system for fulfillment. If you need to make changes or cancel your order, please contact us as soon as possible. We may not be able to accommodate changes once the order has been shipped.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with tracking or delivery, please reach out to our customer support team:

Shop4Phone
Email: support@shop4phone.store